Training that keeps

Learn the basics of the iKWAZA app and where to find the main tools.

Start here if you are new to iKWAZA. This lesson introduces the app layout, the wallet, payment tools, support areas, and the first settings every user should check.

Use this lesson as the first training step for new staff or merchants.

• Open the app before starting the video.
• Pause the lesson whenever you need to follow a step.
• Keep your login and account information private.

Set up your profile and get ready to use iKWAZA safely.

This training covers account setup, profile information, verification expectations, and how to keep your login details secure.

Before creating an account, make sure the user has the correct phone number, email address, and identification information available.

Useful checks

• Confirm the spelling of the user name.
• Confirm the phone number before continuing.
• Keep the account details updated.

Understand the payment options available to merchants.

See how iKWAZA helps you receive payments, explain options to customers, and keep payment activity clear and easy to follow.

This lesson can be expanded with screenshots or payment examples later.

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Move funds inside the iKWAZA ecosystem.

Learn how account-to-account transfers work inside the Payment Network and why this can help reduce friction for everyday transactions.

Wallet-to-wallet movement is useful when both parties are already inside the iKWAZA ecosystem.

• Confirm the receiving account.
• Check the amount before sending.
• Keep a record of the transaction.

Understand money coming into the iKWAZA ecosystem.

This lesson explains how funds can enter the ecosystem, what merchants should expect, and where fees may apply.

Use this section to explain bank payments, wallet funding, and any timing expectations.

Learn how payouts to bank accounts work.

Use this lesson to understand payout timing, payout fees, and what to check before sending money out to a bank account.

Payouts should always be checked carefully before they are submitted.

• Confirm the bank account.
• Confirm the payout amount.
• Confirm any payout fee before continuing.

Learn what information may be needed for verification and compliance.

This lesson explains the basic FICA-style checks a user may need to complete before using certain iKWAZA services.

Use this section to explain which documents, details, or checks are needed for a merchant or user profile.

Examples of information that may be requested

• Identification details.
• Business information.
• Bank account information.
• Contact details.

Replace this placeholder text with the final FICA training process when it is ready.

Use verification tools with more confidence.

This lesson explains delayed and instant verification services, when to use them, and how to read the response.

Add screenshots or response examples here when the final training material is ready.

Know where to go when you need help.

Find the right support channel for onboarding, payments, payouts, technical help, verification, or business questions.

Support information can link back to the Contact page if needed.

Go to Contact us